How can we help?
Straight answers on running your business with Accomata, for you, your team, your customers and your drivers.
Start here
Five steps from signing up to being paid.
New this week
Finding your way round
Your look and workflow
Orders from email
WhatsApp orders and your WhatsApp assistant
Ordering closed: holidays, pauses and the cut-off
Accounts on hold
Build your website
The website editor
Website info: quotes, logos, brands and more
Acomi’s jobs and how much it does on its own
Your AI allowance and models
When something is blocked
Getting started
Connect QuickBooks, find your way round and make the app your own.
Getting started
Sign up, connect QuickBooks and follow the checklist to your first real order.
QuickBooks: what comes across and what goes back
Your books stay in QuickBooks. Here is what the app reads, what it writes and who wins.
- New
Finding your way round
The dashboard, the sidebar, Needs you and the faster sign-in and pages.
- New
Your look and workflow
Corners, spacing, text size, light or dark, less motion, your start page and your sidebar.
Orders
Every way orders reach you, and the seven steps each one goes through.
Orders and the seven steps
One order book for every door, and the seven steps each order goes through.
Needs you
One inbox for everything that is waiting for a person.
- New
Orders from email
Customers keep emailing orders, PDFs and photos. You stop retyping them.
- New
WhatsApp orders and your WhatsApp assistant
Customers message your number. The assistant answers, gathers the order and hands it to you.
Autopilot
Let sure orders from email and WhatsApp go straight through. Everything else waits for you.
Standing orders and reminders
Orders that repeat by themselves, and gentle reminders when a regular forgets.
- New
Ordering closed: holidays, pauses and the cut-off
Close dates, pause all ordering, and choose what happens to orders after the cut-off.
- New
Accounts on hold
Stop one customer ordering, by hand or automatically when an invoice is long overdue.
Customers and products
Who buys from you, what they can see and what they pay.
Customers and their logins
Your customers from QuickBooks, their page, and inviting their people to order.
Products, categories and who sees what
Photos, ordering units, specials, categories and reserving products for some customers.
Price lists, deals and quotes
What each customer pays, time-limited deals, quantity prices and quotes they approve.
Purchasing from your suppliers
See what to buy for coming orders and send purchase orders to your suppliers.
Packing and delivery
From the packing bench to the customer’s door.
Invoices and getting paid
Invoices made for you, reminders sent for you, money paid straight to you.
Your website and campaigns
A website that sells for you, and emails your customers want to read.
- New
Build your website
Check your details, let three designs be made, compare them and pick one.
- New
The website editor
Change your site with the website assistant, check it in light and dark, and save.
- New
Website info: quotes, logos, brands and more
Customer quotes, logos with permission, brands, certifications and where you deliver.
Campaigns
Email specials, price changes and news to the customers you choose.
Acomi and AI
Your assistant, the jobs it does for you and your AI allowance.
Acomi, your assistant
Ask in plain words on any page. Acomi looks things up and proposes the work on a card.
- New
Acomi’s jobs and how much it does on its own
Jobs that run on a schedule, and the trust ladder: ask me first, do it and tell me, just do it.
- New
Your AI allowance and models
This month’s AI as a percentage, extra AI in dollars, where it went, and which models do the work.
Your team and account
Staff, notifications, your plan and your data.
Your team and permissions
Give each person their own sign-in, and a role that shows them only what they need.
Notifications
What tells you about things, and whether it also reaches your phone.
- New
When something is blocked
Why a screen says it can’t go on, and the one button that fixes it.
Plans and billing
Your plan, what it includes, this month’s usage, and how to change it.
Privacy and your data
Who sees what, where your customers’ money goes, and how to reach us about your data.
For your customers and drivers
These pages are written for the people who order from you and the people who deliver for you. Send them the link to the page they need.
For your customers
Signing in and your account
Get in from your invite or sign up, and keep your details, places and settings in one spot.
Placing an order
Browse at your own prices, use your usual order, paste a list, pick a day and order.
Your orders, deliveries and quotes
Where your order is, when it arrives, reporting a problem and approving quotes.
Invoices and paying
See what you owe, pay by card or bank, pay automatically, and find receipts and credit notes.
Still stuck?
A person at Accomata reads every email and replies. Tell us what you were doing and what you saw.